Financial Cloud System Status
All Systems Operational
Account Management Services ? Operational
90 days ago
99.99 % uptime
Today
FPS RT - Indirect ? Operational
90 days ago
99.44 % uptime
Today
FPS RT - Direct ? Operational
90 days ago
99.95 % uptime
Today
Bacs - Direct Participant Operational
90 days ago
99.99 % uptime
Today
Reports ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 22, 2019

No incidents reported today.

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019
Postmortem - Read details
Oct 16, 09:22 UTC
Resolved - Following extensive monitoring and investigation we have confirmed the service has recovered and processing as normal since 12:15 BST. 

This degradation was a result of resource constraints on the affected service. We have not seen any further issues, but will increase allocated resources and continue to monitor. We have completed processing of the small number of payments that were affected.
Oct 15, 12:59 UTC
Monitoring - We have now addressed the service degradation, and normal service has resumed.

We saw a brief period of increased error rates from an internal service and have now restarted this service and do not expect any further disruption. We will continue to monitor closely.
Oct 15, 11:45 UTC
Investigating - We are currently investigating a degradation to our service which is causing a small number of reversals on our FPS Direct service. No current impact has been seen to payments on our other services, however we continue to investigate.

Our engineers are working to return to normal service as soon as possible and we will provide an update as the investigation continues.
Oct 15, 11:04 UTC
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Resolved - Our FPS indirect service has recovered and normal service has resumed. 
Between 19:50 UTC and 22:49 UTC we saw a degradation with our FPS Indirect Partner. All payments submitted during this time have now been processed successfully.
We will continue to monitor the service to ensure there is no ongoing impact.
Oct 10, 22:52 UTC
Identified - We have identified a degradation to our FPS Indirect service causing a delay to payment submissions since approximately 19:50 UTC. Payment admissions are unaffected and will process as normal.

We are working closely with our partner to resolve this issue as soon as possible. We will post an update once we have confirmed the degradation has been resolved.
Oct 10, 21:33 UTC
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.