Financial Cloud System Status
All Systems Operational
Account Management Services ? Operational
90 days ago
100.0 % uptime
Today
FPS RT - Indirect ? Operational
90 days ago
99.99 % uptime
Today
FPS RT - Direct ? Operational
90 days ago
99.99 % uptime
Today
Bacs - Direct Participant Operational
90 days ago
100.0 % uptime
Today
Reports ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant - Direct ? Operational
90 days ago
99.5 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 24, 2020

No incidents reported today.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020
Resolved - Between 13:00 and 13:04 UTC we experienced a brief degradation to our service which led to a small number of payment admissions timing out. We are continuing to investigate the root cause and will provide a postmortem in due course.
Feb 17, 17:32 UTC
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Postmortem - Read details
Feb 19, 09:41 UTC
Resolved - After a period of monitoring we can resolve this incident.

Details of what the degradation entailed are as follows;

Between 10:34 and 11:20, messages were delayed to and from SEPA scheme, which resulted in messages timing out. We are investigating a loss of connection with our connectivity partner.

Root cause of the outage is still under investigation and we will look to publish our postmortem as soon as it is available.
Feb 14, 12:14 UTC
Monitoring - A fix has been identified and deployed, the issue was impacting during this time frame 10:34 - 11:13 UTC

We will continue to monitor to ensure no risk of reoccurrence.
Feb 14, 11:28 UTC
Identified - We have detected an issue with our network provider, the majority of admissions are being reversed and submissions are queueing or timing out.

We are working closely with our partner to identify and deploy a fix
Feb 14, 11:07 UTC
Investigating - Form3 have received an alert related to the SEPA Instant Direct Service.

Investigations are ongoing and an update will be provided when more information becomes available.
Feb 14, 10:47 UTC
Feb 13, 2020
Resolved - We have investigated and can confirm that the Form3 platform is and has been operating as expected.
Feb 13, 14:02 UTC
Investigating - Form3 have received an alert related to the FPS Direct Service.

Investigations are ongoing and an update will be provided when more information becomes available.
Feb 13, 13:50 UTC
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.