Between 10:36:29 and 10:42:39 UTC, the FPS RT MQ - Gateway and FPS RT- Direct - 2 services experienced a degradation to payment processing.
During the incident, submissions had reached final state however at this point the scheme notification response was disrupted preventing the response from being sent back to the sending participant, causing some payments to be retired.
The root cause has been isolated with the fix successfully deployed 25th November 2021.