INC#125401 - Potential degradation to the Form3 - SEPA Instant - Indirect service
Incident Report for Form3
Postmortem

On Wednesday June 28th 2023, Form3 observed an issue causing impact to inbound and outbound payment processing on the SEPA Instant - Indirect service between 19:00 - 20:25 UTC.

Root caused has been identified as a planned change activity by our Indirect Partner.

At 20:25, our Indirect Partner took recovery actions to roll back the change to restore payment processing. After a period of monitoring, Form3 confirmed that payments were processing as expected.

Form3 are working with with our Indirect Partner to confirm the root cause and mitigations.

Posted Jun 29, 2023 - 16:33 UTC
Resolved
The issue affecting Form3 - SEPA Instant - Indirect has been resolved as of 20:25 UTC.

We have confirmed, following a period of monitoring, that services have returned to normal processing and no further degradation has been observed.

Further details will be provided in the postmortem in due course.
Posted Jun 28, 2023 - 20:51 UTC
Monitoring
Our Indirect Partner has confirmed that a fix has been implemented and we are in a period of monitoring.

Impacted customers should now see that normal processing has resumed on the Form3 - SEPA Instant - Indirect service.

During the incident window, payment admissions and submissions were impacted.

We will provide an update on resolution in due course.
Posted Jun 28, 2023 - 20:34 UTC
Investigating
Form3 are investigating a performance degradation to the Form3 - SEPA Instant - Indirect service.

Investigations are ongoing with our Indirect Partner and an update will be provided as soon as more information becomes available.
Posted Jun 28, 2023 - 20:12 UTC
This incident affected: _Archived Components (Indirect).
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